Thriving Through Menopause:
Your Guide to Taking Control
Get personalized support for your menopause journey. Our team of experienced menopause specialists provides evidence-based online consultation & tailored answers to your personal questions (EE, FI, EN, RU).
Expert Guidance & Ongoing Support: Our service let´s you ask paid specific questions from the Menopause expert and get a comprehensive consultation via e-mail or scheduled (video)call – all for a smooth menopause journey.
Dr Urve Pappa
Don't let menopause questions hold you back! Gain clarity with our paid Q&A service. Ask a menopause expert and get personalized guidance - a clear and informative answer.
(Fee of 10 eur applies).
Expert Guidance for Your Menopause Journey: In-depth consultation & personalized plan from a menopause specialist. Receive expert advice & empower Your wellbeing.
(Fee of 100 eur applies).
How Does Our Menopause Service Work?
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Only an e-mail is required.
It is required to register (or log in) as a customer in order to ask the Menopause Expert a Question.
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SERVICE INFORMATION
- Ask with Confidence: We understand the importance of privacy. You can ask your Menopause related question anonymously; there's no requirement to share personal details (e.g., your name).
- Prompt Response: Your question will be directed to a qualified medical expert. We strive to provide the answer as soon as possible, but within 1-5 business days at the latest.
- Email Notification: Once the expert has completed your answer, you will receive a notification email with a secure link to access it on our medical service page.
- Accessing Your Answer: For your privacy, the answer will only be accessible through the unique link provided in the email and visible only for you (and expert).
Additional Information
- For a complete understanding of our policies, please refer to our Terms of Use and Privacy Notice below.
- Consultation Languages: Estonian, Finnish, English, Russian
- Question & customer account deletion: We will delete all the answered questions & your user account after 60 days.
- You will receive a notification with a private link to an answer directly to your e-mail within 1-5 business days.
- Anonymous Inquiries: You can ask your question anonymously by choosing not to share any personal details but e-mail (e.g., your name is not required).
- Email Requirement: We only require an email address to send you a payment receipt for the service and a notification with a link to the expert's answer.
- Confidentiality: UPMedical prioritizes your privacy. We will never share your question or the expert's answer on our medical service page. Only the designated medical expert will have access to your inquiry.
- Data Security: If you choose to share a photo or file related to your question, we will delete it permanently as soon as the expert provides their answer.
We have an option to have a personalized consultation.
While our expert's answer will address your initial question (and can be anonymous), we understand that some situations may require further discussion or a personalized treatment plan. If you'd like to delve deeper into your concerns, we offer the option to schedule a separate, in-depth consultation with our menopause expert.
During this consultation, the expert can:
- Discuss your specific symptoms and medical history in greater detail.
- Provide personalized recommendations and answer any additional questions you may have.
- Develop a tailored treatment plan to address your unique needs (if applicable).
Consultations can be conducted via e-mail, phone or video call (Telehealth solution) for your convenience. Please note that an additional fee applies for this personalized service.
Benefits of a Consultation:
- Gain a deeper understanding of your menopause experience.
- Receive personalized recommendations tailored to your specific situation.
- Develop a treatment plan that effectively addresses your concerns (if applicable).
How to Schedule a Consultation:
- If you're interested in scheduling a consultation, use the booking calendar.
If you have any questions or you need support, please contact our customer service team support@upmedical.com
We'll be happy to assist you in setting up an appointment. Read more info below.
Scheduling Your Consultation:
If you'd like to schedule a more in-depth consultation with our menopause expert, you can conveniently do so through our online booking calendar. This user-friendly system allows you to:
- Select a Convenient Time: Choose an available appointment slot that best fits your schedule.
- Secure Your Appointment: Confirm your selection (including whether you prefer e-mail, phone or video call consultation) and complete a secure payment to finalize the booking.
- Receive Confirmation: Following your payment, you'll receive a confirmation email with all the details of your consultation, including the appointment time and a receipt for your records.
Benefits of Online Booking:
- 24/7 Availability: Schedule your consultation at your convenience, anytime, day or night.
- Quick and Easy: The online booking process is fast and straightforward, saving you valuable time.
- Secure Transactions: Our system utilizes secure payment methods to ensure your peace of mind.
Consultation Options:
The booking calendar will offer you a selection of consultation formats to choose from. The specific options, including duration and communication method (email, phone call, or video call), will be clearly displayed for each format. This way, you can select the option that best suits your needs and preferences.
Here's a breakdown of some common consultation formats:
- Email Consultation (including 3 e-mails from the expert): This format allows for a detailed written exchange with the expert. You can submit your questions and concerns via email, and the expert will respond comprehensively. This format typically has a longer turnaround time compared to phone or video calls.
- Phone Consultation (20 min): This option offers a more direct and interactive conversation with the expert. You can discuss your concerns in real-time and receive immediate feedback. Phone consultations generally have a set duration, which will be displayed during booking.
- Video Consultation (20 min): This format allows for a face-to-face interaction with the expert, similar to an in-person visit. Video consultations can be particularly helpful for visual assessment or detailed discussions. As with phone consultations, video calls typically have a set duration that will be shown during booking.
Please note: The specific details regarding duration and communication methods may vary slightly depending on the options available through the booking calendar.
We recommend reviewing the available consultation formats before making your selection to ensure you choose the most suitable option for your needs.
PAYMENT INFORMATION & POLICIES
We offer secure online payment processing for your convenience. Here are the currently available options:
- Credit Card (Visa, Mastercard, American Express): This is the most common and widely accepted payment method.
- Depending on your region, additional options like debit cards or digital wallets might be available. We'll display all applicable options during the booking process.
Payment Timing:
- Expert Consultation Service - Payment at Booking: To secure your appointment slot with the menopause expert, the order payment will typically be captured at the time you confirm your booking through the online calendar.
- Q&A Service - Payment Before submitting the question: UPMedical operates on a pre-payment model. This means you'll be required to complete the payment process before your question is submitted to the expert.
For your peace of mind:
- Secure Transactions: Our system utilizes industry-standard security measures to safeguard your payment information.
- Payment Receipt: Following a successful transaction, you'll receive a confirmation email with a receipt for your records.
If you have any questions about our payment options or the booking process, please don't hesitate to contact our customer service team. They'll be happy to assist you.
Expert Review and Response
- Comprehensive Review: Our qualified specialists will thoroughly review your question or consultation booking and any additional details you provide to ensure a comprehensive understanding of your inquiry.
- Expert Response (Q/A Service): Once the review is complete, you will receive a notification with the link to an answer via email when the medical expert has provided a comprehensive answer to your question.
- Confirmation e-mail (Expert Consultation Service): You will receive a confirmation e-mail for your medical expert consultation booking.
- Invoice: You will receive an invoice for your payment via e-mail.
We understand that scheduling conflicts can arise. Here's what you can do if you need to reschedule or change the format of your consultation with our menopause expert:
Rescheduling:
- Contact Us: If you need to reschedule your consultation, please contact our customer service team as soon as possible via e-mail support@upmedical.eu, but not later than 48 hours before the scheduled phone or video call consultation.
Our support team will be happy to help you find a new appointment time that works for your schedule.
Changing the Format:
- Subject to Availability: In some cases, you may be able to change the format of your consultation (e.g., from email to phone/video call) depending on the expert's availability.
- Contact Customer Service: Please reach out to our customer service team to inquire about the possibility of changing the format if you wish to change the phone or video call consultation to e-mail format, but not later that 48 hours before scheduled appointment. Our team will confirm if this option is available for your specific appointment and assist you with the process.
Important Note:
- Policy Review: We recommend reviewing our cancellation and rescheduling policy (if available) for any associated fees or restrictions. This policy might be available on our website or provided during the booking process.
We strive to be as accommodating as possible. Please don't hesitate to contact us if you have any questions or require assistance with rescheduling or changing the format of your consultation.
CANCELLATION POLICY
UPMedical OÜ, registry code 16042130, address Seedri 6, Pärnu 80010, Estonia, EU
We understand that unforeseen circumstances may arise, and you might need to cancel your consultation with our menopause expert. This policy outlines the cancellation process, associated fees (if applicable), and important considerations.
Cancellation Options:
- Phone & Video Call Consultations: To cancel your phone or video call consultation, please contact our customer service team as soon as possible, but no later than 48 hours before your scheduled appointment. You can reach us by email at support@upmedical.eu. Our team will guide you through the cancellation process and answer any questions you may have.
Please note: We are unable to offer cancellations for email Medical Expert consultations and Medical Expert Q&A service, due to the asynchronous nature of this format. Once your question is submitted, it is immediately routed to the expert for review and response.
- Online Booking (if applicable): Depending on our system capabilities, you might be able to cancel your appointment directly through the online booking calendar (if you have an account). Look for a "Cancel Appointment" or similar option.
Cancellation Fees:
- Early Cancellations: Cancellations made at least 48 hours before your scheduled phone or video call consultation will have no cancellation fee.
- Late Cancellations Within 48 Hours: Cancellations made within 48 hours before your scheduled phone or video call consultation will incur a cancellation fee of 50% of the total consultation cost. This fee helps us cover administrative costs and ensure efficient scheduling for our experts.
- No Show: If you miss your scheduled phone or video call consultation without prior notice (no show), the full consultation fee will be charged.
- Email Consultations/Expert Q&A service: No cancellation fee applies to email consultations as the service is initiated upon submission of your question.
In accordance with the Debt Law the cancellation fee must be transferred to the current account of UPMedical OÜ Swedbank IBAN EE272200221074858151 with the explanation: "Deductible fee for Medical Expert Service".
Reviewing the Cancellation Policy:
We recommend reviewing this policy before booking your consultation. The cancellation policy may also be available on our website or during the online booking process. Understanding the policy in advance will help you make informed decisions.
Early Cancellation Recommended:
Cancelling your consultation with sufficient notice, especially for phone and video calls, allows us to offer the appointment slot to another patient in need. This ensures efficient use of our expert's time and helps us serve more women seeking menopause guidance.
Important Note:
Please note we utilize secure payment processing to ensure the validity of transactions.
We appreciate your understanding. Please don't hesitate to contact our customer service team if you have any questions or require assistance with cancelling your consultation.
TERMS OF USE
UPMedical.eu/online-menopause-consultation-estonia/; Online menopause consultations Estonia, EU
UPMedical OÜ, registry code 16042130, address Seedri 6, Pärnu 80010 (hereinafter UPMedical), manages the health consultation environment www.upmedical.eu/medical-consultation (hereinafter "online medical service page"), where you can request medical assistance. to consume advice and health news and articles.
A person designated as "User" or "you" who uses the services and/or content provided on the medical services page of the website, including without creating a separate user account (it is possible to remain anonymous). By using the portal, the user confirms that he has carefully read the terms of use and agrees that the terms of use are legally binding. The Website's Medical Services Page Services Terms constitute a binding agreement between you and UPMedical ("Agreement") governing your need for the Website's Medical Services Page Services.
1. WEBSITE MEDICAL SERVICES PAGE AND USE OF ITS SERVICES
1.1. The medical services page of the website is a user consultation environment through which the user can receive health advice from top doctors, read health articles, news and health advice and use other services offered on the website.
1.2. Information provided through the Medical Services page of the Website, including health advice from a physician, is for informational purposes only and is not a substitute for regular or emergency medical examination. As a result of the foregoing, the UPMedical website is not responsible for the correctness, accuracy, completeness or timeliness of the information published on the medical service page (including doctor's recommendations and diagnoses, even if issued).
2. USER APPROVALS, RIGHTS AND OBLIGATIONS
2.1. UPMedical grants you a limited license to the Medical Services page of the Website subject to the terms set forth in this Agreement. You understand and acknowledge that the Medical Services page of the Website is owned and operated by UPMedical. You agree that your use of the Medical Services page of the Website does not grant you any ownership rights in the content of the Medical Services page of the Website.
2.2. Visitors to the medical service page of the website are obliged to follow the rules set forth in clause 2.4 of the UPMedical agreement when posting questions.
2.3. Due to the fact that the services of the medical service page of the website may be paid, the User undertakes to pay UPMedical for the paid service, if it is provided in accordance with clause 4 of this agreement.
2.4. User is prohibited:
2.4.1. Use the Medical Services page of the Website for fraudulent or other illegal purposes;
2.4.2. Harass, abuse, insult, harm defame, defame, disparage, threaten or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
2.4.3. Send spam;
2.4.4. Use the Medical Services page of the Website for indecent or immoral purposes;
2.4.5. Upload or transmit viruses or other types of malware that are or may be used in a way that affects the functionality or operation of the Medical Services page of the Website;
2.4.6. Create databases or lists of users of the Website's medical services pages for any purpose;
2.4.7. Post medical service page questions on the website that are meaningless or off-topic;
2.4.8. Publish questions on the medical service page of the website under the name of another person, including publishing other personal data of another person, such as personal identification number, address, contact information or information about health status;
2.4.9. Post questions on the Medical Services page of the Website that are offensive, threatening, defamatory, malicious, incite physical or psychological violence, or otherwise promote illegal activity. Among other things, the User is prohibited from using uncensored expressions, spreading falsehood or unjustifiably denigrating other persons when making posts;
2.4.10. Post questions on a website's medical services page that contain off-topic links or advertisements.
2.5. The User understands that UPMedical has the right to delete a question published by the User on the Portal, which is contrary to the terms of this agreement, good manners or valid legislation. At the same time, the User understands that UPMedical does not undertake to provide the User with a reason for deleting the question.
3. SERVICE FEE
3.1. The use of services on the medical services page of the website is subject to a fee. For example, asking a medical specialist a health-related question may be chargeable. In this case, you will be informed of the obligation to pay the fee and the amount of the fee before you are allowed to ask a question.
3.2. The service fee is paid by bank transfer.
3.3. UPMedical reserves the right to change the amount of the fee for an objective reason, e.g. if tax rates, service fees, maintenance fees etc. change. Updated fee rates are published on the medical service page of the website.
4. LIABILITY AND INDEMNIFICATION
4.1. The content, service and features made available in connection with or through the Website medical service page are provided on an "as is" and "as available" basis, without warranties of any kind. UPMedical disclaims all warranties to the fullest extent permitted by applicable law.
4.2. UPMedical does not guarantee or warrant that the website medical service page is compatible with any hardware and software you use, is always available or available at any particular time, functions without interruption at all times, is secure and error-free.
4.3. UPMedical is not responsible for, among others, but not exclusively, the following circumstances:
4.3.1. for the correctness, accuracy, completeness, topicality, validity and legality of any information published on the website medical service page, regardless of whether the corresponding information is published as an article, news or as a response provided by a doctor;
4.3.2. for any consequences due to following the health advice published on the Website medical service page;
4.3.3. Any interruption, stoppage, suspension or other unavailability of the Website medical service page or the service provided therein;
4.3.4. Any program bugs, viruses, Trojan horses, etc. that anyone may transmit to or through the Website medical service page or the service provided therein;
4.3.6. Deletion of any content or data or inability to store any content or data;
4.3.6. Incompatibility of the technical means used to access the website medical service page;
4.3.7. For the behavior of users Website medical service page.
4.4. UPMedical is not responsible for any violation you have committed against third parties, including violation of personal rights due to a post with derogatory content. You fully understand that when publishing any content on the Website medical service page (e.g. giving an answer, asking a question), you are the publisher of the respective content, therefore you are solely responsible for the published content.
4.5. You agree to indemnify UPMedical against all costs, damages, claims and expenses (including legal fees) arising directly or indirectly from your breach of the provisions of the Agreement or any applicable law.
5. MISCELLANEOUS
5.1. UPMedical has the right to relocate data on the website for better use of the Website medical service page, e.g. to move questions to different categories for better monitoring. UPMedical also reserves the right to distribute User questions among specialists in the same field.
5.2. UPMedical reserves the right to change or supplement the conditions set forth in this Agreement at any time by publishing the updated user conditions on the Website medical service page.
5.3. The fact that UPMedical does not demand the performance of any provision or does not exercise any of its rights under the Agreement does not mean that UPMedical has waived the demand for performance of that provision or the exercise of the right in the future.
5.4. The law of the Republic of Estonia applies to the contract.
5.5. Disputes arising from the use of the portal are tried to be resolved through negotiations. if no agreement is reached, the dispute will be resolved in Pärnu County Court.
PRIVACY NOTE
UPMedical OÜ, registry code 16042130, address Seedri 6, Pärnu 80010, Estonia (hereinafter UPMedical) manages the online consultation website medical service page www.upmedical.eu/online-menopause-consultation-estonia/ (hereinafter the "website medical service page"), which allows users to ask for health advice from top doctors, consume health news and articles.
The security of your personal data is important to UPMedical, and therefore we consider it necessary to inform you of all operations performed with your personal data.
UPMedical applies to the processing of your personal data the general principles for the processing of personal data established on our website medical service page (available at: https://www.upmedical.eu/privacy-policy/) and the additional conditions set forth in this privacy notice. In addition, UPMedical uses cookies on its website in accordance with the provisions of the aforementioned web link.
UPMedical has the right to unilaterally supplement and/or change this privacy notice from time to time, in which case UPMedical will notify you.
UPMedical only processes such personal data about you that you have decided to voluntarily disclose to UPMedical when using the website medical service page.
In order to provide health advice through this website medical service page, we collect the following data from you (hereinafter "Personal data"):
- Personal data collected when submitting a question to a doctor in the website medicalservice page: age, health data concerning you, in connection with which you want to ask a question in the website medical service page (e.g. symptoms and the time of their appearance, information about previous doctor visits and information about the use of medications).
In addition, the website medical service page allows you to send the doctor a photo of the symptoms of a worrying health problem or the analysis results of a file (we recommend that before sending files, make sure that sensitive personal data is not visible and has been lost or cut out). If you decide to send a photo or file along with the question, the photo and file will be sent only to the doctor and will not be disclosed on the website medical service page or shared with third parties. In addition, we do not store files and immediately delete them from our database once the doctor's answer is formulated and communicated to you.
You always decide on the publication and transmission of the Personal Data collected during the transmission of all questions, and if you do not want your sensitive and other special data to fall into the hands of UPMedical or other persons named in this notice, please do not disclose the corresponding Personal Data.
UPMedical processes Personal Data (including health data) to provide you with the services offered on the website medical service page and, in accordance with your consent, in order to offer you the most appropriate health advice and to send you website newsletters. You have the right to withdraw your consent to the processing of personal data, including the delivery of newsletters, at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the consent prior to the withdrawal.
UPMedical may also process your Personal Data to fulfill a legal obligation.
UPMedical, as the controller of your Personal Data, is responsible for the security of Personal Data.
UPMedical will not transfer your Personal Data to third parties, unless such transfer of Personal Data is part of the website's services or if Personal Data is disclosed in cases provided by law to state authorities for the performance of their statutory duties.
All questions submitted by you through the website medical service page remain private to other users of the website. UPMedical has the right to disclose the Personal Data (including health data) contained in the question you asked the doctor to other doctors operating on the website medical service page, but only for the purpose of professional consultation.
UPMedical will retain the Personal Data published by you until you have sent UPMedical a request to delete the data. The request for data deletion must be sent to the e-mail address supprot@upmedical.eu
The user understands and has familiarized himself with this privacy notice and fully understands and expressly agrees that UPMedical collects, uses and transmits the user's Personal Data in accordance with the conditions set out in this privacy notice.
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